The Highborder Lodge Team
Proprietor: Mr Roger Thorne
Highborder Lodge has been an established Care Home for over 20 years; owned by the Proprietor, Mr Roger Thorne. Roger’s previous experience has been in engineering, but since taking over the Home, he has undertaken mandatory training and completed a Registered Manager’s Award.
Manager: Neil Ward
Highborder Lodge welcomed new Manager, Neil Ward at the very end of 2017. Neil has many years of experience working in the Health & Social Care Sector; this is his second post as Manager.
Highborder Lodge recently received an overall rating of “Good” following our last CQC Inspection and it is Neil’s aim for the Home to be awarded “Outstanding” next time.
Neil is supported by two Senior Care Co-Ordinators, Denise Fernandez, promoted from the post of Senior Care Assistant. Denise has been employed at Highborder Lodge for over nine years; she has achieved NVQ3 and undertaken both short and distance learning courses relevant to her post. We also welcomed Trudy Brinkworth as Senior Care Co-Ordinator; she has many years of experience in the Health Care Sector and is currently undertaking NVQ3.
They have a minimum qualification of NVQ3 in Health & Social Care and attend regular mandatory training sessions. They are all currently undertaking training courses in Leadership Skills, which enable them to take an active part in mentoring and leading the care team.
Within Highborder Lodge, the training and development of staff takes a very high priority and many opportunities are made available to colleagues to increase their knowledge and develop their skills. Over 50% of our care staff have NVQ2 and/or above. Management feel that we have a very good core team of care staff and with encouragement and support, they will all achieve their ambitions. Neil Ward is our Training and arranges courses and mandatory training for all of our staff.
Kitchen Team – Led by Head Chef Joel Turner and assisted by Chef Andrew Bingham and Denise Hardwick and Karen Marks, our Dining Room Assistant. The team is assisted by Sue Hayward, who is in her 23rd year, Christine Dawson, Peter Elumba and Jackie Sinden
Laundry is undertaken by Emma Stanworth and our Housekeeping Team is led by Mandy Bracey, supported by Judy Bennett, Jane Hornsby, Julie Davies, Claire Mayo and Rita Fry. All of these ladies are committed to providing a high standard of cleanliness in the Home. The team are encouraged to undertake training and develop their skills.
Maintenance – Maintenance is the responsibility of Anthony Buffin. Anthony has several years experience in all aspects of maintenance in a care home setting and is assisted by Norman Brown, an ex-fireman, who undertakes basic instruction of new staff in fire safety. Norman Brown & Sid Lord are insured to drive our mini bus.
The Office Administration is undertaken by Gen Stephens. Gen has worked at HBL for over 22yrs and has NVQ3 in Business Admin. Gen is assisted by Gilly Wain who has been here for many years and has, over the last few years, taken up the Activities Co-ordinator role and has expanded our programme of events. Gilly attends Activities Training and Group Meetings by the Gloucestershire Care Providers Association and is keen to network with other care homes in the area. Gilly specialises in dementia activities.Gilly is supported with the Activities by Jackie Johnson and Lesley Lea, both of whom have worked at HBL for many years.
Our beautiful gardens are managed by Sid Lord, who is dedicated to keeping the grounds at HBL in tip top condition. He has spent many hours tending the lawns, flower beds and greenhouse and is happy to encourage our residents to join his gardening club arranged through Gilly’s activities programme